We collect basic website visitor information on this website and store it in cookies. We also utilize Google Analytics to track page view information to assist us in improving our website.
We collect basic website visitor information on this website and store it in cookies. We also utilize Google Analytics to track page view information to assist us in improving our website.
Joseph and Company Inc is committed to excellence in serving all customers including people with disabilities.
Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability. Accessible formats and communications supports will be made available upon request through mail, telephone/TTY relay service, fax, email or in person as follows:
Efraim Tsarfati, Business Manager
Joseph and Company
257 Victoria Street North
Kitchener, Ontario N2H 5C9
Phone: (519) 743-0205
Fax: (519) 743-9341
Email: [email protected]
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Joseph and Company Inc will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the Front Counter.
Training
Joseph and Company Inc will provide training to all employees, volunteers, subcontractors and others who deal with the public or other third parties on their behalf.
This training will be provided to staff within the first two weeks of their hire, and to volunteers subcontractors and others within their first 2 weeks of engagement to provide services on the behalf of Joseph and Company.
Training will include:
Training will also be provided when changes are made to this accessible customer service plan.
Feedback Process
Customers who wish to provide feedback on the way Joseph and Company Inc provides goods and services to people with disabilities can contact Efraim Tsarfati, Business Manager, through mail, telephone/TTY relay service, fax, email or in person as follows:
Efraim Tsarfati, Business Manager
Joseph and Company
257 Victoria Street North
Kitchener, Ontario N2H 5C9
Phone: (519) 743-0205
Fax: (519) 743-9341
Email: [email protected]
A response to the feedback will be provided within 15 business days. Complaints will be addressed according to Joseph and Company Inc’s regular complaint management procedures.
Accessible formats and communications supports for this feedback process will be provided or arranged upon request through mail, telephone/TTY relay service, in person, or email to [email protected].
Modifications to this or other policies
Any policy of Joseph and Company Inc that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
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